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SITE Staffing Inc.
https://www.sitestaffinginc.com/wp-content/uploads/2020/08/SITE-Staffing-red-logo-socialmedia.png
https://www.sitestaffinginc.com
https://www.sitestaffinginc.com
USD
21
HOUR
true
Technical Support Specialist I - 1st shift
Posted: 06/22/25
2025-05-23
2025-07-22
Job Number: IV60211259
Pay Rate: $21 / hour
Job Description
Technical Support Specialist
Shift: 1st, (5 or 6am -1:30pm or 2:30pm)
Pay: $21/hr (Based on experience)
We’re seeking a Technical Support Specialist I to join our customer-focused support team. In this role, you’ll provide high-quality technical assistance to dealers, contractors, and end-users via phone and email. Your problem-solving skills will help troubleshoot and resolve electrical and mechanical issues related to our products—before, during, and after installation.
Key Responsibilities:
- Provide technical support resolution via phone and email with end-users, contractors and dealer network
- Resolve electrical and mechanical problems that could be encountered before, during, and after product installation
- Communicate and coordinate with internal departments to ensure accurate resolution in a timely manner
- Accurately process and properly record call and email transactions utilizing computer software programs
- Assist in department process improvements to maintain and improve upon the industry leading Technical Support experience
- Assist Engineering on R&D projects both in house and in the field
- Offer technical guidance to the Parts department involving custom orders
- Travel occasionally to customer sites to resolve problems that need onsite assistance
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Discover exciting job opportunities in and around Jackson, Wisconsin! Nestled in the picturesque Kettle Moraine area, this charming town offers a blend of small-town charm and big-city amenities. Known for its beautiful parks like Jackson Marsh Wildlife Area and its vibrant arts scene with galleries like Gallery 224, Jackson is the perfect place to grow your career while enjoying a high quality of life. With proximity to Milwaukee's sports teams and cultural venues, as well as delicious local cuisine like brats and cheese curds, Jackson, WI, promises an enriching and fulfilling work-life balance. Explore our job listings today and consider making Jackson your next career destination!