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Technical Support Specialist - 1st Shift

Jackson, WI 53037

Posted: 02/21/24 Industry: Professional Job Number: IV728815619 Pay Rate: $52000 / year

Job Description

Technical Support Specialist

Calling all tech wizards! We're on the lookout for a dynamic Technical Support Specialist to join our squad of problem-solving superheroes. If you've got the skills to navigate the maze of electrical and mechanical troubleshooting, decode PLC-driven machinery, and dance through ladder diagrams, we want you on our team. Timely problem-solving is your superpower, and you'll be the go-to hero for dealers and end-users, providing top-notch customer service. The best part? After mastering your skills in Jackson, WI and Hartford, WI, you'll soar into a mostly remote role. Ready to be our tech maestro? Apply now and let the troubleshooting adventure begin!

Shift: 1st, (8am-5pm)

Pay: $20/hr + Based on experience

Job Description: 
  • Provide technical support resolution via phone and email with end-users, contractors and dealer network.
  • Resolve electrical and mechanical problems that could be encountered before, during, and after product installation
  • Communicate and coordinate with internal departments to ensure accurate resolution in a timely manner 
  • Accurately process and properly record call and email transactions utilizing computer software programs
  • Assist in department process improvements to maintain and improve upon the industry leading Technical Support experience
  • Assist Engineering on R&D projects both in house and in the field
  • Offer technical guidance to the Parts department involving custom orders
  • Travel occasionally to customer sites to resolve problems that need onsite assistance.
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