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Technical Support Specialist - 1st Shift
Jackson, WI 53037 US
- Provide technical support resolution via phone and email with end-users, contractors and dealer network.
- Resolve electrical and mechanical problems that could be encountered before, during, and after product installation
- Communicate and coordinate with internal departments to ensure accurate resolution in a timely manner
- Accurately process and properly record call and email transactions utilizing computer software programs
- Assist in department process improvements to maintain and improve upon the industry leading Technical Support experience
- Assist Engineering on R&D projects both in house and in the field
- Offer technical guidance to the Parts department involving custom orders
- Travel occasionally to customer sites to resolve problems that need onsite assistance.