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Technical Support Specialist - 1st Shift

Jackson, WI 53037

Posted: 06/15/24 Industry: Professional Job Number: IV728815619 Pay Rate: $52000 / year

Job Description

Technical Support Specialist

Calling all tech wizards! We're on the lookout for a dynamic Technical Support Specialist to join our squad of problem-solving superheroes. If you've got the skills to navigate the maze of electrical and mechanical troubleshooting, decode PLC-driven machinery, and dance through ladder diagrams, we want you on our team. Timely problem-solving is your superpower, and you'll be the go-to hero for dealers and end-users, providing top-notch customer service. The best part? After mastering your skills in Jackson, WI and Hartford, WI, you'll soar into a mostly remote role. Ready to be our tech maestro? Apply now and let the troubleshooting adventure begin!

Shift: 1st, (8am-5pm)

Pay: $20/hr + Based on experience

Job Description: 
  • Provide technical support resolution via phone and email with end-users, contractors and dealer network.
  • Resolve electrical and mechanical problems that could be encountered before, during, and after product installation
  • Communicate and coordinate with internal departments to ensure accurate resolution in a timely manner 
  • Accurately process and properly record call and email transactions utilizing computer software programs
  • Assist in department process improvements to maintain and improve upon the industry leading Technical Support experience
  • Assist Engineering on R&D projects both in house and in the field
  • Offer technical guidance to the Parts department involving custom orders
  • Travel occasionally to customer sites to resolve problems that need onsite assistance.
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About Jackson, WI

Discover exciting job opportunities in and around Jackson, Wisconsin! Nestled in the picturesque Kettle Moraine area, this charming town offers a blend of small-town charm and big-city amenities. Known for its beautiful parks like Jackson Marsh Wildlife Area and its vibrant arts scene with galleries like Gallery 224, Jackson is the perfect place to grow your career while enjoying a high quality of life. With proximity to Milwaukee's sports teams and cultural venues, as well as delicious local cuisine like brats and cheese curds, Jackson, WI, promises an enriching and fulfilling work-life balance. Explore our job listings today and consider making Jackson your next career destination!