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Technical Help Desk (Hybrid Remote) - 1st shift

Menomonee Falls, WI 53051

Posted: 01/25/26 Job Number: IV6651701217 Pay Rate: $19-25 / hour

Job Description

1st Shift: 8:00am-5:00pm Monday through Friday
This is hybrid role that offers two to three days working from home!
Pay: $20-25/hour based on experience
Overview
We are seeking a skilled Help Desk Technician to provide comprehensive technical support to our customers. The technical support team creates a positive customer experience by assisting in customer retention via technical troubleshooting, product selection, and warranty repair/replacement. This individual will contribute to the call center and ensure that all commitments to customers are met in a timely fashion. This individual will be responsible for technical support for our consumer product lines.
Key Responsibilities:
  • Drive positive consumer experience through technical support via phone & email Answer product questions including features, benefits, installation, appropriate sizing of products, interaction with other products within the applications, etc.
  • Execute call center documentation and processing
  • Resolve customer questions, provide remote troubleshooting, responding to emails & voicemails.
  • Assist in Development of FAQs and troubleshooting guides
  • Review product training presentations
  • Organize and document proven processes and procedures
  • Assist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure positive customer experience and accuracy.
  • Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools.
  • Ensure timely processing and electronic capture of consumer & case information into the system
  • Assist consumers through product replacement or repair programs
Education and Experience Requirements:
  • 1 year of experience in Marine Electronics, Boating Accessory installations, or RV electrical installations desired
ABYC, NMEA, or MEI certification a plus
  • Prior experience in consumer technical support highly recommended
FCC License is a plus
  • Experience in a receiving, warehouse, and/or inventory control distribution
Practical experience and knowledge of AC and DC marine and RV electrical (wiring, wiretermination, basic circuit analyze, use of DVM)
  • Practical computer application literacy (including Microsoft Office Suite, ERP System, and ability to learn internal systems)
Skill Requirements:
  • Proven troubleshooting skills and experience/ability to work through conflict and use effective problem solving techniques.
  • Problem solving and analysis; interpersonal relations; verbal and written communications
Proven ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals in English
  • Team player with good organizational skill and time management.
Excellent presentation skills (writing, speaking & telephone)
  • Excellent organizational, oral, and written communication skills to effectively communicate with the team and customers
  • A positive, can-do attitude Teamwork and collaboration-oriented
  • Professional poise and presence Determination and bias for action
  • Personal accountability/ownership mentality Good judgment, respect for others, and integrity
  • Strong ability to work with different types of people
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About Menomonee Falls, WI

Ready to kickstart your dream career in Menomonee Falls, Wisconsin? This thriving area, located northwest of Milwaukee, offers a perfect blend of small-town charm and big-city opportunities. Known for its picturesque parks like Menomonee Park and Lime Kiln Park, as well as the vibrant cultural scene at the Sharon Lynne Wilson Center for the Arts, Menomonee Falls is a dynamic place to grow both personally and professionally. Explore job opportunities in this scenic region, indulge in the local cuisine at spots like The Main Mill or The Schwabenhof, catch a show at the Falls Patio Players Theater, or cheer on the Milwaukee Bucks at the Fiserv Forum just a short drive away. Embrace the unique charm of Menomonee Falls while advancing your career – your next big adventure awaits!