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Field Service Tech-Size Reduction Products
Posted: 10/17/26
Job Number: IV599880924
Pay Rate: $77000-80000 / year
Job Description
Field Service Technician
Pay: $77-$80/Per Year
Shift: 1st, Mon-Fri (7AM-3:30PM)
This position requires a mechanically skilled professional who is comfortable working independently, traveling on short notice, and building strong customer relationships.
Job Description:
- Perform repairs, troubleshooting, and service on size reduction equipment at customer locations.
- Travel frequently throughout the Midwest, U.S., and Canada by air and automobile, sometimes with minimal notice.
- Support granulator rebuild department projects and receive initial product training.
- Provide office-based customer support for granulator and size reduction equipment issues when not traveling.
- Communicate with customers on-site, by phone, and by email to diagnose and resolve service issues.
- Complete detailed field service reports following each service call.
- Collaborate with Engineering, Manufacturing, and other departments to resolve technical and customer issues.
- Maintain positive customer relationships and represent the company professionally at customer facilities.
- Manage multiple service projects and priorities simultaneously.
Qualifications:
- 2+ years of field service and repair experience with heavy equipment, preferably granulators or plastics industry equipment.
- Ability to read and interpret engineering drawings.
- Basic electrical troubleshooting experience.
- Knowledge of the plastics industry and related process-control equipment, including recyclers.
- Strong mechanical troubleshooting and repair skills.
- Previous experience working directly with customers in a field-service environment.
- Excellent customer-service and relationship-building skills.
- Ability to manage multiple projects and priorities.
- Familiarity with Microsoft Office.
- Ability to learn and utilize Enterprise Resource Planning (ERP) systems.
- Excellent verbal and written communication skills.
- Ability to travel frequently throughout the U.S. and Canada, including short-notice travel.
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Ready to launch your career in the vibrant area surrounding New Berlin, Wisconsin? This charming suburb, nestled in the heart of the Badger State, offers a unique blend of small-town charm and big-city amenities. With easy access to Milwaukee's thriving job market, cultural scene, and sports venues like Fiserv Forum, home of the Bucks, and American Family Field, where the Brewers play, the opportunities for growth here are endless. Explore art galleries, catch a show at the Marcus Center for the Performing Arts, or savor delicious local cuisine like cheese curds and custard at iconic spots such as Kopp's Frozen Custard. Embrace the beauty of nearby outdoor havens like Minooka Park and Greenfield Park, making work-life balance a breeze. Discover your next career move in this dynamic and welcoming community – check out our job listings today!