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Customer Service/Warehouse

New Berlin, WI 53151

Posted: 02/21/24 Industry: Administrative Job Number: IV752208824 Pay Rate: $43680-52000 / year

Job Description

Experience the best of both worlds as a Customer Service Associate/Warehouse Material Handler! Be the face of our brand while also mastering the art of efficient material handling. From delighting customers with exceptional service to ensuring seamless logistics behind the scenes, this tole offers a unique blend of customer interactions and hands-on warehouse duties. Join our dynamic team where every day brings new challenges and opportunities for growth!

Customer Service Associate/Warehouse
1st shift
$21-$25/hr

Overview:
Our corporate office in Eagan is looking to hire a Warehouse Material Handler/Customer
Service Associate to perform a hybrid role to assist in coverage for multiple departments. To be
successful in this position you must be able to multi-task, provide a high quality of customer service and
have experience of operating in a warehouse environment.


Job Responsibilities
 1) Customer Service-Inside Sales
• Manage incoming customer calls and emails to process orders
• Prompt and professional follow up with customers on questions or future orders
• Assist will-call customers via retail counter sales
• Initiate outgoing sales calls to customers for follow up or new sales engagement
 
2) Warehouse Material Handler
• Forklift certified and ability to operate forklift to ship and receive equipment
• Ability to correctly process customer orders or inventory transfers between branches
• Unload, move and store materials in assigned locations
• Prepare freight BOL paperwork and work with freight companies
• Process small package parts shipments via UPS, Fed Ex
 
3) Warranty
 • Assist customers with processing warranty paperwork promptly
• Aid customer service team with follow up on warranty paperwork
• Apply credits where applicable
Experience Required
• Previous Customer Service experience
• Safely operate in a warehouse environment
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