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Customer Service Representative 2 - 1st shift (Hybrid)
Posted: 06/08/26
Job Number: IV161771512
Pay Rate: $21 / hour
Job Description
Hours: Monday through Friday 8am to 5pm, offering two remote days a week
Pay: $21/hour
Primary Responsibilities:
- Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy.
- Perform order validation and exception resolution such as pricing issues.
- Handle any order-related issues or customer complaints promptly and efficiently.
- Keep accurate records of all orders, including purchase orders and order confirmations.
- To work as part of a team and deliver high quality work by interacting with the customer and providing exceptional service.
- Order monitoring, credits/cancellations and purchase order revisions
- Manage customer service issues related to returns, exchanges and order modifications. documents.
- Work closely with sales, logistics, and finance teams to ensure seamless order processing.
- Responsible for handling inbound customer calls/emails relating to orders, products, and services.
Required Qualifications:
- High school diploma or equivalent
- 3+ years in order management, customer service or related field
- ERP experience - SAP, Oracle, MAN/MAN, Syteline etc. and a manufacturing background
- Familiarity with order processing systems and software, such as SAP, Oracle or CRM
- Basic knowledge of data analysis and reporting
- Patience, empathy, and professionalism
- Strong written and verbal communication skills
- Effective time management, prioritization, and problem-solving skills
- High degree of accuracy and attention to detail.
Preferred Qualifications:
- Background in supply chain, retail or manufacturing field a plus
- Basic knowledge of Microsoft Office Suite
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Ready to kickstart your dream career in Menomonee Falls, Wisconsin? This thriving area, located northwest of Milwaukee, offers a perfect blend of small-town charm and big-city opportunities. Known for its picturesque parks like Menomonee Park and Lime Kiln Park, as well as the vibrant cultural scene at the Sharon Lynne Wilson Center for the Arts, Menomonee Falls is a dynamic place to grow both personally and professionally. Explore job opportunities in this scenic region, indulge in the local cuisine at spots like The Main Mill or The Schwabenhof, catch a show at the Falls Patio Players Theater, or cheer on the Milwaukee Bucks at the Fiserv Forum just a short drive away. Embrace the unique charm of Menomonee Falls while advancing your career – your next big adventure awaits!