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Customer Service Rep 2 - 1st shift (hybrid)

Fond Du Lac, WI 54935

Posted: 02/19/25 Job Number: IV696711110 Pay Rate: $25 / hour

Job Description

Customer Service Rep 2
1st shift, 7:30am-4:30pm, schedule to be discussed in interview, typically we are in the office days is Tuesday and Wednesdays, hybrid position
***this position is located in Fond du lac, Wisconsin

Pay: $25/hour (5 month assignment)

Job Description:
Agent directly responds, processes, resolves, or provides information for questions, inquires or complaints received by phone, e-mail, or any other electronic form of communication. Each call will be accurately documented through call closing/resolution. The agent will be responsible for providing support in the following areas:

  • Provide support via phone and case management to customers regarding basic questions, such as assisting users log in to our new online portal
  • Ensure customer satisfaction
  • Identify, research, and resolve customer issues in a timely manner
  • Follow processes and procedures
  • Document call details
  • Work closely within the team and with other departments
  • Perform all other departmental-related duties as assigned or requested

Knowledge, Skill, and Ability Requirements:

  • Computer Literacy
  • Good troubleshooting skills
  • Knowledgeable in Microsoft Office
  • Knowledgeable in various Internet Browsers and Operating Systems
  • Ability to manage 40+ calls per day
  • Ability to multi-task
  • Ability to follow defined policy and procedures
  • Spanish-speaking skills are a plus but not required
  • French-speaking skills are a plus but not required

 

Education and Experience:

  • 1-3 years prior Customer Service Experience
  • High school diploma or equivalent required
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About Fond Du Lac, WI

Don't miss out on incredible job opportunities in the vibrant area surrounding Fond Du Lac, Wisconsin! Nestled along the picturesque shores of Lake Winnebago, this charming community offers a perfect blend of small-town charm and big-city amenities. Fond Du Lac boasts a thriving arts scene with galleries like Gallery and Frame Shop and THELMA Sadoff Center for the Arts, as well as entertainment venues like the Fond du Lac Community Theatre. Indulge in local delicacies like Wisconsin cheese and iconic fish fries, and explore outdoor adventures at Lakeside Park or Kettle Moraine State Forest. Join us in discovering the endless possibilities for personal and professional growth in this enchanting region. Browse our job listings now and take the next step in your career journey!