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Customer Service Rep - 1st shift
Posted: 03/15/26
Job Number: IV25136828
Pay Rate: $22 / hour
Job Description
Customer Service Representative
Shift: 1st Shift, Monday–Friday, 8:00 AM – 4:30 PM
Pay: $24/hour (based on experience)
Location: Cudahy, WI
We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team on first shift. The CSR is responsible for delivering outstanding service to our customers, processing part sales orders, and maintaining accurate inventory stock levels, cost pricing, and sales margins within the business unit.
This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and enjoys working collaboratively across departments.
Key Responsibilities
- Respond to all parts and service quotation requests (phone, fax, and email) in a timely and accurate manner
- Provide customers with detailed quotations, including pricing and lead times
- Process inter-company orders efficiently and accurately
- Maintain and monitor parts pricing and sales margins
- Coordinate with other departments to ensure parts on sales orders are shipped promptly
- Collaborate with Engineering, when necessary, to assist with troubleshooting and develop solutions, including parts orders
- Arrange customer shipments in partnership with the shipping department
Qualifications & Skills
- Excellent verbal and written communication skills
- Strong attention to detail and organizational abilities
- Ability to work effectively as part of a team
- Comfortable working in a fast-paced environment
- Previous customer service or parts/order processing experience preferred
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Start your next career chapter in the vibrant area around Cudahy, Wisconsin! Nestled in the heart of the Badger State, this region offers an enchanting blend of urban amenities and picturesque natural landscapes. With bustling Lakefront Brewery and the historic Milwaukee Art Museum nearby, there's no shortage of cultural delights to explore. Enjoy cheering for the Green Bay Packers or catching a game at American Family Field, home of the Milwaukee Brewers. Don't miss the breathtaking views at Grant Park or the lively performances at the Marcus Center for the Performing Arts. Discover your dream job in this dynamic region filled with endless possibilities and growth opportunities. Explore our job listings today and embark on an exciting career journey in Cudahy, Wisconsin!