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Case Manager - 1st shift
Job Description
Case Manager
Hours: 8am-4:30pm
Pay: $24-$24.50/hour
Job Description:
The Case Manager is responsible for providing comprehensive, client-centered, strengths-based case management services to veterans in our transitional housing programs. This role supports veterans in achieving housing stability, accessing benefits, addressing barriers such as mental health or substance use, and transitioning to permanent housing.
Key Responsibilities
Intake & Assessment
- Conduct intake assessments to determine eligibility, strengths, and service needs
- Evaluate psychosocial, emotional, medical, and behavioral needs
Service Planning
- Develop, implement, and update individualized service plans (ISPs) with measurable goals focused on housing, employment, health, and wellness within grant requirements.
- Set and report out measurable goals with input from the resident and interdisciplinary team
Coordination of Services
- Link residents with internal and external services such as mental health care, substance use treatment, education, employment assistance, and housing resources
- Schedule and coordinate appointments, transportation, and follow-ups
Monitoring & Evaluation
- Maintain accurate and timely case notes, records, and reports in compliance with agency and funding requirements (e.g., HMIS)
- Regularly review and update service plans based on resident progress
- Track goals and outcomes and document updates in case files
Crisis Intervention
- Respond to resident crises promptly and appropriately
- Implement de-escalation strategies and connect residents with emergency services if necessary
Advocacy
- Advocate for resident rights and access to appropriate resources
- Help residents navigate healthcare, legal, and social service systems
- Facilitate or coordinate life skills workshops or group sessions on topics such as budgeting, job readiness, or wellness
Documentation & Reporting
- Maintain accurate and timely case notes, progress reports, and other required documentation
- Ensure confidentiality and compliance with privacy regulations
Collaboration
- Participate in staff meetings, case conferences, and interdisciplinary team discussions
- Communicate effectively with clinical staff, family members, probation/parole officers, and community partners
Resident Support
- Provide emotional support, guidance, and mentoring to residents
- Educate residents on life skills, coping mechanisms, and independent living strategies
Policy Compliance
- Ensure all activities comply with organizational policies and procedures, as well as applicable laws and regulations
- Assist with audits, inspections, and licensing reviews as needed
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