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SITE Staffing Inc.
https://www.sitestaffinginc.com/wp-content/uploads/2020/08/SITE-Staffing-red-logo-socialmedia.png
https://www.sitestaffinginc.com
https://www.sitestaffinginc.com
USD
42500
YEAR
true
Customer Support - Technical Sales
Posted: 12/06/24
2023-02-28
2023-04-27
Job Number: sit23140309
Pay Rate: 42500
Job Description
Customer Support - Technical Parts Sales
Milwaukee, WI
$47-50K + Quarterly bonuses
Employee Owned Company (ESOP) with competitive pay and generous benefits including:
Health, Dental, Vision, Life, STD, LTD, 401(k), Company Stock, monthly employee lunches, and more
Milwaukee, WI
$47-50K + Quarterly bonuses
Employee Owned Company (ESOP) with competitive pay and generous benefits including:
Health, Dental, Vision, Life, STD, LTD, 401(k), Company Stock, monthly employee lunches, and more
Requires mechanical aptitude and/or technical background.
Job Description:
- Fast paced environment, Customer Focused team, Custom-Engineered products, up to 2 days per week remote after training period!
- Provides product support to customers by taking incoming calls from customers and assisting with parts orders, returns and warranty.
- Generates quotations and receives and enters orders following through to ensure complete customer satisfaction. Customers may be direct product users, installers and dealers.
- Works with Engineering, Purchasing and all other departments to generate detailed quotations for field repairs and upgrades
- Processes sales orders, generates RGAs (Returned Goods Authorizations)
- Assists with accounts receivable collections when needed
Requirements:
- Requires at least 5 years of Customer Service
- Requires a strong technical background. Knowledge of Mechanical, Hydraulic and Electrical systems as well as VFDs (Variable Frequency Drives), (preferred, but not required)
- Requires strong computer skills with proven proficiency in Word, Excel and Outlook as well as knowledge of ERP systems (M2K preferred, but not required)
- Requires a mechanical aptitude with strong communication and customer service skills
- Requires computer skills with experience in Word, Excel and Outlook
- Requires good written and verbal communications skills and a pleasant demeanor
- Requires a "can do" attitude with a willingness and ability to exceed customer expectations
- Requires the ability to work individually and to contribute as a member of a team
- Requires strong detail orientation and problem-solving skills
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