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Program Manager

Menomonee Falls, WI 53051

Posted: 06/01/23 Job Number: sit23137331 Pay Rate: $65000-85000 / year

Job Description

  • Liaison with Engineering, Manufacturing, Purchasing and other departments with ownership of processes for their customer accounts.
  • Hands on utilization and understanding of various problem-solving tools and active follow up.
  • Monitoring and driving the action on ‘key performance indicators” like on time delivery, inventory levels, aging, obsolescence, and customer satisfaction.
  • Initiate and facilitate all new product introductions to meet customer requirements.
  • Input and maintain all customer purchase order activity.
  • Facilitate all aspects of incoming customer engineering change notices.
  • Communicate product quotation pricing to existing customers.
  • Monitor status of unresolved RFQ’s and coordinate incoming customer Return Material Notices (RMA).
  • Ensure corrective action is completed and communicated to customer and facilitate resolution to customer problems to ensure customer satisfaction.
  • Monitor and communicate delivery status to customer as needed.
  • Advise MTI sales force of necessary customer service activity and support sales force as required with literature and sample requests.
  • Be knowledgeable and monitor customer financial costing objectives. And appraise MTI management of necessary customer issues.
  • Perform other duties as needed to support customers, manufacturing processes and Quality System. This includes following procedures, work instructions and completing all related documentation
  • Bachelor’s degree or equivalent.
  • Five (5) or more years of related experience.
  • Strong written and verbal communication skills with the ability to work effectively as a team player.
  • Proficient in Microsoft Office products with an emphasis on Excel and Access.
  • Time management, ability to organize and manage multiple priorities unsupervised
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