• Receives calls from client customers seeking aftermarket parts and rebuilds
• Conducts technical research on part numbers for sales orders
• Identifies components of parts for special kits; group of parts that make up sub-assemblies
• Verifies part pricing with Customer Support Supervisor or Manager
• Identifies needed machine manual updates and communicate to documentation
• Occasionally enters new part numbers into Finesse system
• Helps to identify whether customer requests are under warranty
• May help identify Engineering Change Requests and communicate with Engineering or other Groups
• May do parts look up and pull drawings to support purchasing
• Participates in 24/7 on call non business hours customer call line, may be on regular rotating schedule with other department members (FL)